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Meeting the Expectations of Business Departments

Not only are individual business departments increasingly the decision-makers in terms of IT investments, they also have clear expectations for how these services should be executed. Amongst other things, these service requirements are:

  • A clear performance agreement with firm pre-set and agreed upon service levels that cover not only ‘‘best effort’’
  • Flexibility and fast reaction times for new or changed requirements (solution scalability, and a service catalogue with fixed prices for change requirements)
  • Continuous and constant transparency for the business department into the cloud operation (dashboard with business views)
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